|
Shipping and Returns |
|
Shipping Info
Orders are filled and shipped as soon as we can, most often the same business day if the order is placed before our cut off time (by 12pm eastern time, which is 9am on the West Coast), however there are some times when the order will take longer to get out- but rarely any longer than 24 hours. If it is determined your order will take longer to ship out you will be notified right away. Once your order is placed you’ll receive an email receipt from Paypal and then you will receive an email from stamps.com once your order has shipped, with the tracking number (if you choose Express overnight), or delivery confirmation number in the case of Priority mail (which is not true tracking, often it does update along the way, but sometimes will only update once the package is actually delivered). The stamps.com email can sometimes go to the customer’s spam or bulk folder, so please check there if it has not come to your inbox before emailing us asking if it shipped.
We do not ship on Saturdays. We are closed for the weekend and will ship the following Monday any orders that come in past our 12pm eastern cut off time on Friday— we are not on email while closed, however we will always reply by Monday morning.
Most orders shipped within the United States will be sent via USPS Priority Mail which takes 2 or 3 days and we charge a flat rate of $5 per order (unless the actual cost is over $10 in which case you’ll be contacted). USPS Express overnight orders that can fit into a flat rate envelope will be $16.50 and larger orders sent Express will be $20-25 depending on the weight. Customers can choose between Priority and Express at the paypal checkout, Express is most often guaranteed next day delivery, however for rural addresses and some other circumstances they may only be guaranteed the second day from date of shipping. We currently only ship using usps postal service.
International orders: We normally only ship within the US and international orders cannot be placed through our shopping cart. We may be able to ship to your country if outside the US, give us an email to discuss the possibility. We absolutely do not ship to Malaysia, Thailand, Finland, Norway, or Australia.
Returns
We can not take returns on herbal products if the package (box or envelope) has been opened, all herbal products are sold as is and sales are final. However, in the extremely rare case that there is an issue please email us and we will do all we can to resolve it with you.
|
Four Winds Botanicals |
|
Sacred plants, Seeds, Herbs, Extracts, and Incense |
